Service Level Agreement (SLA)

Introduction to Voltera’s Lead Generation Solutions

Voltera offers a cutting-edge suite of lead generation tools powered by AI to help businesses attract, engage, and convert leads. Our services focus on automating and optimizing the outreach process, ensuring high-quality engagement and improved sales pipelines. This Agreement covers the following services:

• Domain and Email Campaign Setup: We help you set up and manage custom email domains for outreach campaigns, ensuring deliverability and brand alignment.
• Lead Discovery and Segmentation: Our platform identifies and segments potential leads, focusing on your target audience to improve lead quality.
• Personalized Email Outreach: We craft custom email campaigns tailored to your leads, ensuring relevance and resonance with their needs.
• Lead Nurturing and Follow-Up: We manage the follow-up process, engaging prospects over time to build relationships and move them through the sales funnel.

Service Offerings

Voltera’s lead generation services are tailored to your business needs. The following offerings are included in this Agreement:

• Custom Email Campaign Setup:
  • Custom Domain Setup: Ensuring email domains are properly configured for outreach.
  • Warm-Up Campaigns: Gradually building domain reputation for higher inbox placement.
  • Spam Filter Optimization: Adjusting campaigns to avoid common pitfalls, such as spam filters.
• Lead Sourcing & Qualification: Our AI-powered platform helps you identify qualified leads based on your specific target profile. We source, qualify, and filter leads that are most likely to convert.
• Tailored Email Content Creation:
  • Email Template Design: Crafting compelling copy and visuals to enhance outreach.
  • Personalization Strategy: Ensuring emails are highly relevant to each segment of your audience.
  • A/B Testing: Testing subject lines, content, and CTAs to improve open rates and responses.
• Lead Engagement & Conversion:
  • Follow-Up Sequences: Engaging prospects who haven’t responded to initial outreach.
  • Re-engagement Campaigns: Re-targeting previous leads that showed interest but didn’t convert.
  • CRM Integration: Connecting with your CRM system to track lead status and pipeline progression.

Pricing and Engagement Models

Voltera offers flexible pricing models based on your business needs:

• Lead-Based Pricing: Pay for the number of qualified leads generated during the campaign.
• Custom Engagement Packages: Tailored pricing available based on specific service requirements and objectives.

Onboarding and Project Timelines

The implementation of services follows a streamlined process to ensure timely and effective delivery. The timeline is broken down into three main phases:

• Phase 1: Initial Consultation & Setup (Days 0–20)
  • Day 0: Discovery Call & Agreement
  • Days 1–10: Email Infrastructure Setup
  • Days 11–20: Lead Sourcing & Content Development
• Phase 2: Campaign Launch & Execution (Day 21–Ongoing)
  • Day 21+: Campaign Activation
  • Ongoing Lead Engagement & Follow-Up

Key Performance Indicators and Service Delivery

• Lead Generation Commitment: Voltera guarantees the agreed number of qualified leads within 60 days. If this commitment is not met, a partial refund will be offered for the unmet leads.
• Campaign Setup Time: The initial setup, including domain configuration, content creation, and lead sourcing, will be completed within 30 days of contract signing.
• Response Time: All Client inquiries will be responded to within 2 business days.

Client Responsibilities

• Provide Necessary Information: The Client must supply all necessary details regarding their target market, business goals, and any existing customer data or profiles.
• Approval of Campaign Materials: The Client must review and approve email templates, leads, and other materials within 5 business days to avoid delays.
• Active Participation: The Client should engage in regular communication, providing feedback and insights to help optimize campaigns.

Data Protection & Confidentiality

• Confidentiality Obligations: Both parties agree to keep all proprietary and sensitive information confidential, including business strategies, customer data, and campaign metrics.
• Data Security Practices: Voltera will implement reasonable security measures to protect the Client’s data and comply with relevant data protection laws.

Termination Terms

• Termination by Notice: Either party may terminate this Agreement with 15 days' written notice, without cause.
• Immediate Termination for Breach: In the event of a material breach, the non-breaching party may terminate the Agreement immediately, provided that the breach is not cured within 10 days.

Limitation of Liability

• Liability Limitation: Voltera’s maximum liability under this Agreement shall not exceed the total fees paid by the Client for the three months prior to the claim event.
• Exclusion of Indirect Damages: Voltera is not responsible for any indirect, special, or consequential damages arising from the use of its services.

Dispute Resolution

• Mediation & Negotiation: The parties will attempt to resolve disputes through good-faith negotiations.
• Arbitration: If a resolution cannot be reached, the dispute will be submitted to arbitration under the rules of the HKIAC.

Force Majeure

Neither party will be held liable for failure to perform due to events outside their reasonable control.

Intellectual Property Rights

• Ownership by Voltera: Voltera retains exclusive ownership of all intellectual property related to the LeadGPT platform.
• Usage License for Clients: The Client is granted a non-transferable, non-exclusive license to use the deliverables solely for internal purposes.

Amendments to the Agreement

Any changes to this Agreement must be made in writing and signed by both parties.

Governing Law

This Agreement shall be governed by the laws of Hong Kong.

Acknowledgment

By signing this Agreement, the Client acknowledges that they have read, understood, and agreed to the terms outlined in this document.

Contact Information

• Email: info@thevolteragroup.com
• Phone: +852 84900225 / +91 8396066327
• Website: www.thevolteragroup.com