Client Identification

The client wanted to provide the highest quality service to its customers. To achieve this, they needed to find the best way to collect information about customer preferences and build an optimal tracking system for customer behavior. To solve this challenge, we built a recommendation and customer behavior tracking system using advanced analytics, Face Recognition, Computer Vision, and AI technologies. This system helped the club staff to build customer loyalty and create a top-notch experience for their customers.

5%

customer retention boost

25%

profit growth

About the Client

A private luxury country club and restaurant USA chain with extremely high standards of customer service.

Tech Stack

Python

Python

ReactJS

ReactJS

DRF

DRF

Pandas

Pandas

AWS

AWS

Challenges & solutions

Challenge:

To find the best way to collect all info about customer’s preferences to provide the highest quality service and build the optimal tracking system for customer behavior.

Solution:

We’ve built recommendations and the customer behaviour tracking systems utilizing advanced analytics,  Face Recognition, Computer Vision and AI technologies.

The system tracks:
– clients’ lifestyles, hobbies, marital status, number of kids, and their age;
– clients’ activities at the club;
– customer behavior;
– favorite food items, tables, restaurants, time periods, etc.
– areas of the club where clients prefer to spend time together.

The system enables the administrator/waiter to offer the clients their constant preferences, as well as predict their wants and needs (eg. knowing in advance that the client wants to order fish after playing golf, the waiter offers the preferred white wine at a special price).

The solution is built using Computer Vision, a distribution and recommendation system that allowed club staff to build customer loyalty, as well as create a top customer experience.

Block Quote

They developed solutions that brought value to our business.

Jeremy Groves

CEO
ThinkDigital, Digital and Marketing Agency

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